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FAQS

The costs listed on our itineraries are include the cost of international airfare, by a reputable airline. Occasionally, our itineraries do not include air travel within the country you may be traveling, but these are added in as "options" and will be clearly highlighted to you.
Yes. We send almost 45,000 passenger a year by air, and have been selling air travel since 1986, and therefore would be able to recommend the most cost efficient , and time efficient air carrier for your trip.
Unfortunately, we cannot help you book frequent flyer tickets. We would be happy to provide you with a suggestion of routing and flight numbers that will best fit your trip, but you must book frequent flyer tickets directly with the airline.
No. You are free to get your airline tickets directly from any means, but Brightsun has the best rates with over 40 of the world leading airlines, and we can do a price match on airline tickets, when buying airline tickets as part of the tour.
Usually we have access to better fares than you can get on your own. We are consolidators and source at these fares at bulk rates. However it should be noted that consolidator tickets whilst saving you money often have conditions associated with them.
One benefit of making your air reservations with us is that we are able to understand your needs whilst arranging your travel itinerary. Our travel consultants will be able to suggest the best airlines with the most fleible conditions for your travel, and also give additional benefits like double frequent flyer miles. We also monitor the travel itinerary right up till the time that you have returned home, and are able to advise of any changes that the airline may make. Finally, we know which airlines are the most reliable, have good on-time records and are more passenger orientated.
If you are planning on traveling during any holiday period, it is advisable to plan well in advance. Generally 3-6 months ahead is advisable when booking a tour, so that we would be able to source availability on the air, and well as the land itinerary. Also you would be able to get the best deals within this period. Closer to departure in holiday period, airlines often "close out" availability on cheaper fares, and you may also find the accommodation of your choice is full. However, if you are looking for a late getaway, we would still be delighted to assist in your travel plans.
"You can book your tickets using a debit card , or credit card* through the bookable website, or contact us via the ONLINE CHAT or give us a call on 0208 819 1111. * surcharges apply for credit card bookings"
This varies with the ticket and airline, and full terms and conditions can be found at the back of the itinerary you receive, when you book your trip.
As we are appointed agents to over forty of the worlds leading carriers, we are able to offer the best discounts of economy, premium economy, business, & first class.
It is advisable to take out insurance, especially as it forms such as small part of the holiday expense. Insurance will cover you for land and air costs, in most circumstances. Our recommended trip insurance includes baggage insurance to include losses not covered by the airlines as well as trip interruption which may entail repurchasing tickets or obtaining reimbursement for overnight accommodation.
Brightsun Travel can arrange visa applications for tourists visiting INDIA. Our fees are GBP20 per passport. On top of this the High Commission charges are available on their website : http://www.hcilondon.net depending on the type of visa required. If sending the payment by cheque to our offices please make all cheques payable to : BRIGHTSUN TRAVEL UK LTD, and post to Brightsun Travel Uk Ltd, 14 Hanworth Road, Hounslow, Middx, TW3 1UA

The visa forms can be downloaded from this link, and they need to be accompanied with with 2 passport photos of the applicant and well as the duly completed and signed visa form. When sending the passport please remember that your passport must have six months validity, and that if this is a brand new passport then kindly attach the old passport to expedite the visa process. We will endeavour to obtain the visa within 5 working days of receiving the application.

If you pick up the passports from our offices at the above address, then there are no additional charges. If the passports are to be returned* these will be by Royal Mail Special Delivery charges which are GBP6 on top of the above fees. (alternately you can choose to send us a special delivery self addressed envelope).

If you are sending your passports to us it is suggested you do only by a courier company or through Royal Mail Special Delivery (with compensation box ticked).

*Brightsun does not accept any liability for the passports if they are lost in transit with the courier company, and any compensation claims due to the passports being lost will have to be taken up between the traveller and the relevant courier company.
The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports,

visas, health, safety and security and more. For more information refer to the link: https://www.gov.uk/foreign-travel-advice

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